PRIVACY POLICY
1. Introduction
GW Trucks (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and safeguarded when you visit our website, contact us, or use our services.
By accessing our website or submitting your information, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
A. Information You Provide
- Name
- Email address
- Phone number
- Vehicle details or service requests
- Appointment information
- Messages submitted through contact forms
- SMS or marketing opt-ins (if applicable)
B. Automatically Collected Information
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the website
- General geographic location (city/state level)
C. Cookies and Tracking Technologies
Our website may use cookies, analytics tools, and tracking technologies to enhance user experience, analyze website traffic, and improve marketing efforts. You may disable cookies through your browser settings.
3. How We Use Information
We may use collected information to:
- Respond to inquiries and service requests
- Schedule appointments
- Provide vehicle service, repairs, or customization
- Send service updates or follow-up communications
- Send marketing messages if consent has been provided
- Improve website performance and customer experience
- Comply with legal requirements
4. Information Sharing
We do not sell personal information. Information may be shared only when necessary with:
- Payment processors
- Website hosting providers
- Email or SMS communication platforms
- Legal or regulatory authorities when required by law
Phone numbers and email addresses collected for communication or marketing purposes are not sold or shared with third parties for their independent marketing use.
5. Your Privacy Rights
Depending on your state of residence, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
6. Data Security
We implement reasonable administrative and technical safeguards to protect your information. However, no internet transmission or electronic storage system is completely secure.
7. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
8. Children’s Privacy
Our website and services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected by the revised “Last Updated” date above.